Refund Policy

Last updated: August 2025

We want you to have a great experience with Loop Remote. Please read this Refund Policy carefully so you understand your rights.

General Policy

• Loop Remote memberships are billed monthly in advance.

• You can cancel your membership anytime, and your access will continue until the end of the current billing period.

• We generally do not offer refunds once a billing cycle has started.

EU and US Customers

• You have the right to cancel within 14 days of your initial purchase for a full refund.

• However, if you choose to start using the membership immediately (for example, by joining Slack or attending a focus session), you expressly agree to waive this right.

Sprint Week Passes (Time-Limited Offers)

• Sprint Week passes are one-time, fixed-date offers.

• Passes are non-refundable once the week begins, except if we are unable to provide both Slack access and focus sessions for five consecutive weekdays.

• Sprint Week passes do not auto-renew and may only be purchased once per person.

• Continued access after Sprint Week requires purchasing a monthly membership.

Service Interruptions and Onboarding (Memberships)

• If Loop Remote is unable to provide focus sessions or Slack access for a full business week (five consecutive weekdays), you will receive a proportional refund equal to one quarter (1/4) of your monthly subscription fee for each such week of service not provided.

• During onboarding, members may take up to five (5) business days to be placed in a cohort. This period is part of the membership.

• The five-day onboarding period begins once you schedule your onboarding call. If you delay scheduling, the process cannot move forward, and no compensation applies for that delay.

• If cohort placement takes longer than five (5) business days after scheduling the call, you will be compensated for each additional weekday missed. Compensation is calculated by dividing your monthly subscription fee by the total number of weekdays in that month.

• Refunds are not issued for partial disruptions, such as occasional session cancellations or temporary technical issues, if overall service remains accessible.

How to Request a Refund

To request a refund under this policy, please contact us at hi@loopremote.com with your account details. Refunds are processed back to your original payment method.

Contact

For questions about this Refund Policy, please see our Terms & Conditions or Privacy Policy, or contact us directly at:

📧 hi@loopremote.com