Privacy Policy

Last updated: August 2025

Loop Remote ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information You Provide

Name and contact information (such as email address)
Payment information (processed securely via Stripe)
Communication preferences
Profile information you choose to share

Sprint Week Passes

If you join a Sprint Week pass, we collect the same information as for memberships (name, email, payment details, and communication preferences) in order to provide temporary access to Slack, Zoom, and related services during the announced dates.

Information We Collect Automatically

Usage data (session duration, features used)
Device information (IP address, browser type, operating system)
Cookies and similar technologies (see our Cookie Policy)
Analytics data (Google Analytics, Hotjar)

How We Use Your Information

We use your information to:

Provide and maintain our services (including Sprint Weeks and memberships)
Process payments and manage your subscription or pass
Communicate with you about our services
Improve our platform and user experience
Ensure security and prevent fraud
Comply with legal obligations

Legal Basis for Processing (GDPR)

We process your personal data based on:

Contract: To provide services you purchase (membership or Sprint Week)
Legitimate Interest: To improve services and ensure security
Consent: For marketing communications where applicable
Legal Obligation: To comply with applicable laws

Data Sharing and Disclosure

We may share your information with:

Service Providers: Stripe (payments), Slack, Zoom, TidyCal, Google (Meet, Calendar, Analytics), Microsoft Teams, Monday.com, Notion, Hotjar
Legal Requirements: When required by law
Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information.

Data Retention

We retain your personal data only as long as necessary to:

Provide our services (memberships and Sprint Weeks)
Comply with legal obligations
Resolve disputes
Enforce agreements

Your Rights (GDPR)

You may:

Access your data
Rectify inaccuracies
Request deletion
Request portability
Object to processing
Restrict processing
Withdraw consent

To exercise these rights, contact us at hi@loopremote.com.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

International Data Transfers

Your data may be processed outside the EEA, but we ensure adequate protection through appropriate safeguards (such as Standard Contractual Clauses).

Children’s Privacy

Our service is not intended for children under 16, and we do not knowingly collect data from them.

Changes to This Policy

We may update this Privacy Policy. The latest version will always be posted here with the updated date.

Contact Us

Loop Remote — owned by Isaura Santos
Rua Peixinho Júnior 1, 4E, 2770-136, Paço de Arcos, Portugal
hi@loopremote.com